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Privacy Policy for Hidden Hug

Effective Date: 1/30/25

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    idden Hug (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you access or use our Services, including our website and mobile application.

By using Hidden Hug, you agree to the terms outlined in this Privacy Policy. If you do not agree, please do not use our Services.

1. Information We Collect

We collect personal and non-personal information to provide, improve, and secure our Services.

1.1 Information You Provide to Us

When creating an account or using our Services, you may provide the following:

  • Personal Identifiable Information (PII):

    • Full name

    • Email address

    • Phone number

    • Residential address (street, city, state, ZIP code)

    • Payment details (e.g., credit or debit card information)

  • Message Content: Messages you compose and send through Hidden Hug.

 

1.2 Information Collected Automatically

When you use Hidden Hug, we automatically collect:

  • Device Information: IP address, browser type, operating system, and device identifiers.

  • Usage Data: Pages visited, time spent on the platform, and interaction with features.

  • Location Data: Approximate geographic location (e.g., state, city).

 

1.3 Information from Third Parties

We may collect additional information from third-party providers, such as Stripe (for payment processing) or Twilio (for message delivery), when necessary for fraud prevention or transaction verification.

2. How We Use Your Information

We use the information we collect to:

  1. Provide and Operate the Services: Process transactions, send Messages, and deliver gift cards.

  2. Verify Accounts: Ensure users reside in the United States and comply with our policies.

  3. Enhance User Experience: Analyze usage patterns and improve platform features.

  4. Prevent Fraud and Misuse: Identify and block suspicious activity, including money laundering or unauthorized transactions.

  5. Communicate with You: Send service updates, security notifications, or promotional offers.

3. How We Share Your Information

We do not sell your personal information to third parties. However, we may share your information with:

 

3.1 Service Providers

We work with trusted third parties to deliver our Services, such as:

  • Stripe: To process payments securely.

  • Twilio: To send Messages (SMS or email).

  • Giftbit: For gift card fulfillment and management.

These providers have access to your information only as necessary to perform their functions and are contractually obligated to protect your data.

 

3.2 Legal Compliance

We may disclose your information if required to:

  • Comply with legal obligations or government requests.

  • Enforce our Terms of Service.

  • Protect the rights, property, or safety of Hidden Hug, our users, or others.

4. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy or as required by law. For example:

  • Account and transaction data are retained for fraud prevention and record-keeping.

  • Messages are stored for a limited time to ensure delivery and resolve disputes.

5. Data Security

We take reasonable steps to protect your information from unauthorized access, loss, misuse, or alteration. These include:

  1. Encryption of sensitive data during transmission.

  2. Secure storage of payment details through Stripe (we do not directly store your payment information).

  3. Access controls to restrict unauthorized use of our systems.

 

Please Note: While we implement robust security measures, no method of data transmission or storage is 100% secure. You use the Services at your own risk.

6. Cookies and Tracking Technologies

Hidden Hug uses cookies and similar technologies to:

  • Recognize your device and remember your preferences.

  • Analyze website traffic and improve performance.

 

You can control cookies through your browser settings; however, disabling cookies may affect your experience.

7. Your Rights

Depending on your location, you may have the following rights:

  1. Access and Update Information: You can access or update your personal information through your account.

  2. Request Deletion: You may request that we delete your personal information, subject to legal or operational obligations.

  3. Opt-Out of Marketing Communications: You can opt out of promotional emails by clicking the “unsubscribe” link.

To exercise your rights, contact us at [info@hiddenhug.com].

8. U.S.-Only Operations

Hidden Hug operates exclusively in the United States. By using our Services, you confirm that you reside in the United States. We do not knowingly collect or process information from individuals outside the U.S.

9. Children’s Privacy

Hidden Hug is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Changes will be posted on this page, and the “Effective Date” will be updated.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Email: info@hiddenhug.com

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